Frequently Asked Questions

Everything you need to know about your Mercer experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small shipping fee.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored fits.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, The Mercer Brand is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and partner only with Fair Trade certified manufacturing facilities.

How can I track my shipment?

Once your order ships, you will receive an email containing a tracking number and a link to our logistics portal to monitor your package in real-time.